The best bug reporting tools
A practical comparison of the best bug reporting tools for websites and apps: Bopmigo, Marker.io, BugHerd, Jam, Instabug, Shake and more.
A bug reporting tool should get you a report you can act on, without making the person reporting do extra work. Here are the tools worth considering, what each costs, and who each one suits.
Quick comparison
| Tool | Starting price | iPhone apps | Best for |
|---|---|---|---|
| Bopmigo | $19/month | Every plan | Clear reports from real users and testers |
| Marker.io | $59/month for 3 seats ($39 billed yearly) | Websites only on the pricing page | Teams who send every report to Jira or Linear |
| Jam | Free for 5 creators | Not listed | Internal QA with screen recordings and logs |
| BugHerd | $50/month for 5 members ($42 billed yearly) | No native app support listed | Agencies collecting client comments on websites |
| Instabug (Luciq) | Custom pricing through a sales demo | Yes, plus Android | Mobile teams who also need crash and performance monitoring |
| Shake | Free for 3 seats and 20 bug reports a month | Yes, plus Android | Mobile apps that also need Android and crash reports |
| Userback | Free for 2 seats | Business Plus plan ($199/month) and up | A free plan with session replay and a roadmap |
1. Bopmigo
People press Feedback, write one line and send it. Bopmigo adds a screenshot and the technical details, asks one short follow-up only when something important is missing, and summarizes the report for you. Reports about the same issue are grouped, and you can reply right where the person reported.
- Price: Pro is $19/month ($15 billed yearly) for 3 people. Team is $49/month with unlimited teammates.
- iPhone apps: Yes, on every plan (iOS 16+)
2. Marker.io
Marker.io is a website feedback and bug reporting tool built around sending reports into issue trackers like Jira and Linear.
- Price: $59/month for 3 seats ($39 billed yearly). Team is $199/month for 15 seats.
- Good if: you live in Jira, Linear or another tracker and want every report to land there automatically today; You want a browser extension your QA team can use on any site without installing anything.
- Watch out for: the price climbs fast once more than three people need access.
- Bopmigo vs Marker.io
3. Jam
Jam is a browser extension and Mac app for recording bugs with screen video and developer logs, mostly used by internal teams.
- Price: Free for 5 creators. Team is $14 per creator per month billed yearly.
- Good if: your own team reports bugs and wants screen recordings with console and network logs; You want a free tool for internal QA.
- Watch out for: your customers and testers won’t install a browser extension to report a bug.
- Bopmigo vs Jam
4. BugHerd
BugHerd lets clients and teams pin comments to elements on a live website, then manage them on a task board.
- Price: $50/month for 5 members ($42 billed yearly). Premium is $150/month for 25 members.
- Good if: you run an agency and want clients to comment on a staging site before launch; You want a built-in task board for website changes.
- Watch out for: clients find the pin-and-comment sidebar heavy for a quick “this is broken”.
- Bopmigo vs BugHerd
5. Instabug (Luciq)
Instabug, now called Luciq, is a mobile app quality platform with bug reporting, crash reporting and performance monitoring.
- Price: Custom pricing through a sales demo. No public prices or free plan.
- Good if: you need crash reporting and performance monitoring alongside bug reports; You ship on Android as well as iPhone.
- Watch out for: no public pricing, and a sales call before you can start.
- Bopmigo vs Instabug (Luciq)
6. Shake
Shake is an in-app bug reporting and crash reporting tool for mobile apps.
- Price: Free for 3 seats and 20 bug reports a month. Paid plans start at $160/month.
- Good if: you need Android support today; You want crash reports in the same tool.
- Watch out for: the jump from the free plan to paid is large.
- Bopmigo vs Shake
7. Userback
Userback collects visual feedback, bug reports and feature requests, with session replay and a public roadmap.
- Price: Free for 2 seats. Team is $49/month for 5 seats ($39 billed yearly). The mobile SDK starts on Business Plus at $199/month.
- Good if: you want a free plan to start with; You want session replay, surveys and a public roadmap in one place.
- Watch out for: mobile app feedback needs the $199/month plan.
- Bopmigo vs Userback
What to look for
- Reports you can act on: what happened, what they expected, and where.
- No friction for the reporter: no account, no extension, a few seconds.
- Private details covered before a screenshot leaves the device.
- A way to reply, so you can ask or say it’s fixed.
Prices are from each tool’s own pricing page, checked in November 2026.