The best in-app feedback tools for iOS apps
Compare in-app feedback and bug reporting tools for iPhone apps and TestFlight: Bopmigo, Instabug (Luciq), Shake, Gleap, Userback and Usersnap.
TestFlight’s built-in feedback gives you a screenshot and a comment, but not much else, and nothing at all from App Store users. An in-app feedback tool lets testers and customers report from inside your app and gives you what you need to fix it.
Quick comparison
| Tool | Starting price | iPhone apps | Best for |
|---|---|---|---|
| Bopmigo | $19/month | Every plan | Clear reports from real users and testers |
| Instabug (Luciq) | Custom pricing through a sales demo | Yes, plus Android | Mobile teams who also need crash and performance monitoring |
| Shake | Free for 3 seats and 20 bug reports a month | Yes, plus Android | Mobile apps that also need Android and crash reports |
| Gleap | $29/month for 1 seat ($35 monthly) | Yes | A full support desk with live chat and AI answers |
| Userback | Free for 2 seats | Business Plus plan ($199/month) and up | A free plan with session replay and a roadmap |
| Usersnap | €49/month for 2 seats | Premium plan (€459/month) and up | Surveys and feature voting alongside bug reports |
1. Bopmigo
People press Feedback, write one line and send it. Bopmigo adds a screenshot and the technical details, asks one short follow-up only when something important is missing, and summarizes the report for you. Reports about the same issue are grouped, and you can reply right where the person reported.
- Price: Pro is $19/month ($15 billed yearly) for 3 people. Team is $49/month with unlimited teammates.
- iPhone apps: Yes, on every plan (iOS 16+)
2. Instabug (Luciq)
Instabug, now called Luciq, is a mobile app quality platform with bug reporting, crash reporting and performance monitoring.
- Price: Custom pricing through a sales demo. No public prices or free plan.
- Good if: you need crash reporting and performance monitoring alongside bug reports; You ship on Android as well as iPhone.
- Watch out for: no public pricing, and a sales call before you can start.
- Bopmigo vs Instabug (Luciq)
3. Shake
Shake is an in-app bug reporting and crash reporting tool for mobile apps.
- Price: Free for 3 seats and 20 bug reports a month. Paid plans start at $160/month.
- Good if: you need Android support today; You want crash reports in the same tool.
- Watch out for: the jump from the free plan to paid is large.
- Bopmigo vs Shake
4. Gleap
Gleap is a customer support platform with live chat, an AI support agent, a help center and in-app bug reporting.
- Price: $29/month for 1 seat ($35 monthly). Team is $149/month. AI usage is billed separately.
- Good if: you want live chat, a help center and AI support answers in one product; You support customers on many channels like WhatsApp and email.
- Watch out for: you only need bug reports and feedback, not a full support desk.
- Bopmigo vs Gleap
5. Userback
Userback collects visual feedback, bug reports and feature requests, with session replay and a public roadmap.
- Price: Free for 2 seats. Team is $49/month for 5 seats ($39 billed yearly). The mobile SDK starts on Business Plus at $199/month.
- Good if: you want a free plan to start with; You want session replay, surveys and a public roadmap in one place.
- Watch out for: mobile app feedback needs the $199/month plan.
- Bopmigo vs Userback
6. Usersnap
Usersnap is a customer feedback platform with bug reporting, surveys and feature request collection.
- Price: €49/month for 2 seats. Mobile app support starts on Premium at €459/month.
- Good if: you want surveys, NPS and feature voting in the same tool as bug reports; You need many project types and detailed form customization.
- Watch out for: mobile app feedback is only on the most expensive self-serve plan.
- Bopmigo vs Usersnap
What to look for
- Check which plan includes mobile apps. On some tools it’s the most expensive one.
- Screenshot reports: testers already take screenshots when something is wrong.
- Private details covered in screenshots.
- Replies inside the app, so testers know you heard them.
Prices are from each tool’s own pricing page, checked in November 2026.