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How to add a feedback button to your BigCommerce store

Add a Feedback button to your BigCommerce store in a few minutes, so visitors can report problems and ideas with the page and a screenshot.

Short answer: create a script in Storefront › Script Manager, placed in the Footer on All pages, and paste your Bopmigo line. Save, and shoppers see a Feedback button.

A docs page with the Bopmigo Feedback window open on Idea
It sits in the corner of every page until someone opens it.

Add it to BigCommerce

  1. 1

    Create your Bopmigo project

    Sign up at bopmigo.com, choose Website, and add your BigCommerce address. Copy your line from Install snippet:

    HTML
    <script src="https://bopmigo.com/widget.js"
  data-project="YOUR-PROJECT-ID" defer></script>
  2. 2

    Open it

    Go to Storefront › Script Manager and click Create a Script.

  3. 3

    Add your line

    Name it “Bopmigo”, set Placement to Footer and Location to All pages. Choose the category that matches your store’s consent settings.

  4. 4

    Go live

    Set the script type to enter the script manually, paste your Bopmigo line and Save.

  5. 5

    Send yourself a test

    Open the live page, choose Feedback and send a short report. It arrives in your Bopmigo inbox (and by email, if you turned that on). Reply, then open Feedback again to see your answer.

BigCommerce tips

  • “All pages” includes cart and checkout. If you’d rather keep checkout clean, pick Store pages instead.
  • Shoppers can tell you about a broken filter or a confusing shipping step before they abandon the cart.
  • Add your store domain to the project in Bopmigo.

What you get in your inbox

A resolved report in the Bopmigo inbox with its summary
Every report starts with what happened and what they expected.
A team reply shown in the Feedback window
Your reply appears where they reported.

Each report starts with a summary of what happened and what they expected, the page, browser and screenshot. Reply and they see it in the Feedback window next time they open it.

What BigCommerce users tend to report

  • Discount codes and shipping rules that don’t apply as promised.
  • Variants that can’t be selected on a phone.
  • Checkout steps that confuse shoppers.
Two Android phones: a request from the cart page and the team’s reply
Visitors on phones report in a sentence and read your reply on the site.

Your first week

  1. 1

    Day 1: test from a phone

    Most of your visitors are on phones. Send a report from yours and check the screenshot and page are right.

  2. 2

    Days 2 to 5: watch your key pages

    Forms, pricing and checkout pages tell you the most. Reply to every report, even with a short thanks.

  3. 3

    Days 6 and 7: fix the top three

    Group what you heard by page, fix what is quick, and note the rest for next week.

Questions

Will it show during checkout?

Only if you choose All pages. Check your checkout configuration and test the button in the actual checkout before promising coverage.

Is payment information captured?

Typed fields and supported private markers are covered. Cross-origin payment frames are omitted. Check your screenshot preview and mark other sensitive page content private before launch.

Why doesn’t the button show?

Check that the address you’re on is listed in your Bopmigo project, that the change is live, and open a private window in case of caching. If your site has a Content Security Policy, allow https://bopmigo.com.

More: all install guides · website options · install with a coding agent

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