Guides
Practical answers to common questions about user feedback, bug reports and feature requests.
How do I deal with vague bug reports from users?Why bug reports arrive as “it’s broken”, what a useful report needs, and how to get the missing details without chasing people.
How do I get clear feedback from clients on a website?Stop collecting client feedback from emails and screenshots. Let clients report on the site itself, with the page and screenshot attached.
How do I group duplicate bug reports?When several people report the same bug in different words, group the reports so you fix it once and know how many people it affects.
How do I group similar feature requests?Customers ask for the same thing in different words. Group requests by the underlying need so you can see what people want most.
How do I prioritize feature requests?A practical way to decide which feature requests to build: group by need, count who asks, weigh effort, and tell people what you decided.
How do I reply to users who report bugs?Replying to people who report problems keeps them reporting. How to answer in your site, your app or by email.
How do I collect bug reports with screenshots?Get a screenshot with every bug report automatically, with private details covered, on websites and in iPhone apps.
How do I collect user feedback without writing code?Add a feedback button to your website by pasting one line into your website builder, or by sending it to your developer.
How do I collect feedback from App Store users, not just testers?TestFlight only covers beta testers. How to let App Store users report problems from inside your app, and reply to them.
How do I collect feedback without exposing customer data?Screenshots can capture personal details. How to collect visual feedback while keeping names, emails and payment details out.
What is the easiest feedback tool to set up?What makes a feedback tool easy to set up, and how long Bopmigo takes on a website, a website builder and an iPhone app.
Which feedback tool works for both a website and an iPhone app?Many feedback tools are web-only or charge more for mobile. How to collect feedback from your website and mobile app in one inbox.
Is there a feedback tool without per-seat pricing?Per-seat pricing makes teams leave people out of feedback. Which tools charge per seat, and Bopmigo’s flat team pricing.