In-app feedback for SaaS

Hear from customers inside your web app, with the context to fix problems the first time, and reply where they reported.

Short answer: add Bopmigo to your web app and pass who is signed in. Customers report from any screen, and you get their account, the page, a screenshot and a short summary, then reply in the app or by email.

What gets in the way

• Support tickets lack the screen and steps, so engineers can’t reproduce them.
• Feature requests are scattered across calls, chats and spreadsheets.
• Customers don’t hear back, so they stop telling you things.

What changes with Bopmigo

• Bugs, change requests and ideas arrive in one inbox, each with the screen they were on.
• Similar requests are grouped, so you can see what customers ask for most.
• Know who reported it, so you can follow up or check their account.
• Replies reach them in the app, or by email if you prefer.

Questions

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