Why users don’t report bugs (and how to change that)
Most people who hit a bug never tell you. Here is why they stay quiet, and what makes them speak up instead of leaving.
Short answer: most people don’t report bugs because it takes too much effort, they don’t think anyone will read it, or they don’t know where to go. Make reporting a one-line job from the page they’re on, ask for missing details for them, and reply when you fix it.
The silent majority
For every person who emails support, many more hit the same problem and simply leave. They don’t owe you a report, and from their side, writing one is work with no clear reward.
Why people stay quiet
- It’s too much work. Finding a contact page, describing the problem and attaching a screenshot takes minutes they don’t want to spend.
- They don’t expect a reply. If past reports vanished into silence, they stop sending them.
- They don’t know what to say. “It’s broken” feels unhelpful, so they say nothing.
- There’s nowhere obvious to go. No button, no link, just a support email buried in the footer.
- They think it’s their fault. Many people assume they did something wrong.
What gets people to report
- A button on every page. Reporting where the problem happens, not on a separate page.
- One line is enough. Let them write a sentence and add the screenshot, page and device for them.
- Ask for what’s missing. A short follow-up while they’re still looking at the problem gets the detail you need, without a form.
- Reply, and say when it’s fixed. People who hear back report again, and tell others.
How Bopmigo helps
Bopmigo adds a Feedback button to your site or app. People write one line, the report arrives with a screenshot and the page, and Bopmigo asks a short follow-up when something important is missing. Your reply appears where they reported, so they know someone listened.
Add a feedback button to your website · How to deal with vague bug reports