What a report contains

The summary, the person’s own words, Bopmigo’s question and their answer, the details and the screenshot.

• Summary by Bopmigo: one line, plus what they expected, what happened and the steps they took, when they said so. It only uses their words.
• Original comments: exactly what they wrote, Bopmigo’s question (at most one) and their answer. They can always skip the question.
• Details: the page or screen, app version, browser or device, language and time zone, plus anything you added.
• Screenshot: what they were looking at, with private details covered.
• Related reports: earlier reports about the same thing, so you can see how many people hit it.

Types

• Bug: something isn’t working as expected.
• Feature request: a change or something missing.
• Idea: a suggestion for something new.

Better questions

In your project settings, add a sentence about your product under What should Bopmigo know?, and hints for specific screens. Bopmigo uses them when a report is missing something.