Replies to bug reports: templates for every situation

Short replies for thanks, need more details, fixed, can’t reproduce and won’t fix, so every report gets an answer without sounding canned.

Updated November 8, 2026

Short answer: reply to every report, quickly, in a sentence or two. Say what happens next. A clear reply tells the reporter what your team needs and what happens next. Personalize the first line and the templates below do the rest.

Thanks, we’re on it

Template

Thanks {name}, that’s clear. We can see what happened on {page/screen} and we’re fixing it. I’ll let you know here when it’s done.

Need one more detail

Template

Thanks for reporting this. To fix it quickly: what did you expect to see after {action}? A word or two is enough.

Fixed

Template

Good news: this is fixed in {version / today’s update}. Could you try {action} again and tell me if it works now?

Can’t reproduce yet

Template

Thanks. We tried {action} on {device/browser} and couldn’t make it happen yet. If you see it again, could you send another report from that screen? That gives us the details we need.

Not planned, for now

Template

Thanks for the idea. We’re not planning this right now because {short honest reason}, but I’ve added your request so we can see how many people ask for it.