Bug reports for customer support

Give support the screen, steps and expectation behind every bug, so engineering can fix it without another round of questions.

Short answer: customers report from inside your product with Bopmigo. Support gets a summary, a screenshot and the technical details, and engineering gets a report they can act on.

The handoff problem

• Tickets say what the customer felt, not what happened.
• Support has to ask for screenshots, browser and steps.
• Engineering bounces the ticket back for more detail.

What changes with Bopmigo

• Every report starts with a summary: what happened and what they expected.
• Technical details are captured for the customer.
• Reports about the same issue are grouped, so you can tell engineering how many people it affects.
• Reply to the customer from the same place.

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