Fix a failed payment

What to do when Bopmigo says your last payment didn’t go through, and how to update your card before the inbox locks.

If a renewal can’t be charged, the inbox shows Your last payment didn’t go through. Your plan stays active for now, so nothing is missed while you fix it.

Update your card

1. 1

   Choose Update card

   Owners see Update card in the banner at the top of the inbox. It opens your secure billing page.

2. 2

   Add a working card

   Add the new card and make it the default. The outstanding payment is retried with it.

3. 3

   Come back to Bopmigo

   Once the payment goes through, the banner disappears. Check Workspace settings → Plan for the next renewal date.

You can also reach the same page any time from Workspace settings → Plan → Manage billing.

If you are not the owner

Members see the banner but can’t change billing. Let an owner know, or ask an owner to make you an owner too. Roles and teammates.

Why payments fail

• The card expired or was replaced.
• The bank declined a payment from abroad. Bopmigo bills in US dollars.
• Not enough funds on the day of renewal.
• The bank asked for an extra check that was not completed.

If it isn’t fixed

After the retries run out, the plan ends and the inbox locks. Reports are still collected and kept, so choosing a plan again opens everything. What happens when a plan ends.