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Workspace

Invite and manage teammates

Invite colleagues to read and reply to feedback, choose their roles and manage pending invitations.

Bring the people who investigate and answer feedback into the same workspace. Everyone on the team can read and reply to its feedback. Owners also manage websites, apps, billing and team access.

Invite a teammate

  1. 1

    Open the team list

    Open Workspace settings, then Team. An owner sees the teammate email field and Invite button.

  2. 2

    Send the invitation

    Enter the email address your colleague will use and choose Invite. If the confirmation says the invitation was emailed, ask them to open that email. The displayed invitation link can also be copied and shared with that colleague.

  3. 3

    Have them join

    Your colleague opens the invitation link and signs in. An invitation works once and expires after seven days. Check that their name appears in Team, replacing the pending invitation.

  4. 4

    Check the shared inbox

    Ask your teammate to open the same website or app project and read a report. They can reply from that report. Use an internal test report to check the handoff together.

Choose the right role

RoleWhat they can do
MemberRead feedback and reply to people.
OwnerRead and reply, plus manage billing, websites, apps and the team.

An owner changes a teammate’s role using the selector beside their name in Team. The confirmation describes the access being granted or removed. Keep owner access with the people responsible for workspace administration.

Pending or expired invitations

A pending teammate is marked Hasn’t joined yet. If the email has not arrived, copy the invitation link for the intended colleague. An owner can cancel a pending invitation. If the link has expired, send a new invitation from Team.

If an invitation is refused because the workspace is full, review the current plan’s people allowance. Pro includes up to three people and Team includes unlimited teammates. See plan limits.

Remove a teammate or leave

An owner can choose Remove from workspace beside another teammate. Their access ends after removal, and an owner can invite them again later. To leave yourself, use Leave workspace on your own row. The only remaining owner must make someone else an owner before leaving or changing their own role to Member.

Before inviting clients

Workspace membership gives access to the shared feedback. Clients and testers can send reports from your installed Feedback window without joining your team. Invite someone when they need to work with the inbox.

Manage your websites and apps or find and manage feedback.

NextManage websites and apps →